Sr. Account Manager

The role

The Senior Manager of Account Management will own and grow a portfolio of retail partnerships. This individual contributor role involves managing account relationships, analyzing performance data, and executing account plans to increase kiosk placements.

What you will do

• Own the relationship and act as the primary point of contact for assigned retail accounts.
• Build and execute account plans to grow kiosk placements and improve performance.
• Analyze retailer and internal performance data to build recommendations.
• Lead Quarterly Business Reviews and joint business planning.
• Cultivate relationships across a retailer's HQ.
• Manage problem resolution and conduct root-cause analysis.
• Work with marketing teams to increase kiosk visibility and drive foot traffic.
• Work closely with operations and regulatory teams to execute new kiosk installs.
• Track industry trends and competitive activity.
• Partner with the Business Development team on channel expansion and onboarding.

Required qualifications

• 8+ years of account management, retail partnerships, or related experience
• Proven record of growing complex, multi-stakeholder retail accounts and hitting revenue/performance targets
• Advanced Excel skills
• Experience with Salesforce or a comparable CRM
• Strong PowerPoint and executive presentation skills
• Comfortable operating with a high degree of autonomy in a remote, fast-paced environment

Nice to have

• Bachelor's degree in business, Marketing, or related field

About the company

ecoATM is a technology company and a pioneer of device re-commerce. Through its automated kiosks and Gazelle.com, it enables the mobile device re-use revolution.