Sales Systems Analyst – Salesforce Administrator

The role

The Sales Systems Analyst will perform day-to-day administration, configuration, development, and optimization of the Salesforce.com environment. This role supports integrations with sales technologies and builds reports and dashboards for sales reporting.

What you will do

• Perform daily administration of Salesforce.com including user setup, roles, profiles, and license management
• Serve as primary point of contact for Salesforce support requests
• Manage sandboxes, seasonal releases, and change control
• Maintain system documentation including data dictionaries and process flows
• Design, build and maintain solutions including custom objects, fields, and flows
• Gather and translate business requirements into technical specifications
• Support and enhance integrations between Salesforce and other sales technologies
• Ensure data integrity through quality rules, audits, and clean-up
• Create, update and maintain reports and dashboards for sales reporting
• Develop user guides and deliver training to the sales team

Required qualifications

• Salesforce Certified Administrator required
• Excellent analytical and problem-solving skills
• Strong communication and interpersonal skills
• Ability to manage multiple and shifting priorities
• Strong knowledge of Salesforce.com configuration including security model, Flows, validation rules, reports and dashboards
• Working knowledge of Apex, SOQL, Lightning Web Components and Salesforce APIs
• Experience integrating Salesforce with other tools such as Gong and HubSpot
• Experience with data management tools such as Data Loader, and with deployment tools such as change sets, Salesforce CLI or DevOps platforms
• Proficiency with the Microsoft Office suite, particularly Excel

Nice to have

• Bachelor's degree in Information Systems, Computer Science, Business Administration, or a related field and/or equivalent work experience
• 5+ years of hands-on experience administering and configuring Salesforce.com
• Experience in a life sciences or other regulated industry
• Salesforce Platform App Builder and/or Platform Developer I

About the company

eclinicalsolutions