Junior VIP Host - English Speaking

The role

You will manage a dedicated portfolio of approximately 350 VIP players to build relationships and deliver personalised service. You will act as a primary point of contact, resolve enquiries, and deliver tailored rewards using various communication platforms.

What you will do

• Build and maintain strong, trusted relationships with a dedicated portfolio of approximately 350 VIP players
• Act as the primary point of contact for VIP players
• Proactively engage with players to build rapport and encourage long-term loyalty
• Manage player enquiries from start to finish
• Deliver tailored rewards, bonuses and cashback offers
• Use live chat, email and Telegram to maintain engagement
• Monitor player activity, behaviours and trends
• Collaborate with internal teams to resolve complex enquiries
• Work closely with VIP Managers, Supervisors and Senior Hosts to achieve team KPIs

Required qualifications

• Minimum 1 year's experience in a customer service environment, ideally within hospitality, sales, account management or a similar customer-facing role
• Excellent written and verbal communication skills
• A customer-first mindset
• Strong interpersonal skills and emotional intelligence
• Excellent organisational and time management skills
• A proactive, solutions-focused approach
• Strong attention to detail
• Willingness to learn new systems, products and processes
• Comfortable working towards KPIs
• Confidence using digital communication platforms and customer management systems

Nice to have

• Previous experience within the wagering, iGaming or online casino industry
• Knowledge of cryptocurrency, sports betting or casino products
• Experience managing customer portfolios, VIP relationships or customer retention
• Familiarity with Google Workspace, Slack, Jira or Intercom

Benefits

• Ballots for major sporting and music events
• Time with partners and ambassadors, and exclusive office sessions with leading streamers, creators and industry guests
• Spin the Wheel Fridays on your birthday and work anniversary, with prizes up to $1,000 or a car
• EV subscriptions, novated leasing, energy savings through Origin, and everyday discounts and cash back through Paylab Rewards
• Market-synced pay
• Performance-based bonus
• High-value referral bonus
• 30 days combined annual and personal leave for full-time employees
• 18 weeks paid parental leave for primary carers and 2 weeks for secondary carers, plus a 12-week return to work with fully paid Fridays off
• Employee Assistance Program
• 7% off Bupa health cover with extras waiting periods waived
• Wednesday massages, a meditation space, parenting facilities, and bike storage, lockers and showers

About the company

Easygo is a high-growth, high-velocity tech company that creates brands including Stake, KICK and Easygo Games.