[Talent pool] Key Account Managment Specialist

The role

This individual contributor role drives growth with international merchants and ensures customer experience. The person will manage large merchant portfolios and execute strategic commercial growth plans.

What you will do

• Manage current large merchants to drive YOY revenue growth through strategic commercial growth plans
• Develop and drive pipeline of new products, market expansion, and share of checkout opportunities
• Develop and maintain trusted relationships and act as the voice of the customer
• Communicate value propositions and product roadmaps to merchants
• Monitor, measure, and propose strategies to improve merchant performance and market penetration
• Collaborate with cross functional teams to maximize merchant satisfaction
• Maintain understanding of competitive landscape and business strategy
• Report on sales pipeline progression within Salesforce.com
• Provide feedback to leadership to optimize sales cycles and brand awareness
• Conduct all sales activities with professionalism

Required qualifications

• Experience as Account Manager or Business Development with a tenure of exceeding targets
• Must have experience in payments
• Understanding of merchant payment environment and needs
• Analytical skills
• High level of organization
• Attention to details
• Proven experience using Salesforce CRM to manage pipelines, forecast revenue, and drive sales process discipline
• Ability to translate CRM and data insights into actionable account or territory strategies
• Self-starter comfortable in an entrepreneurial and fast paced setting
• Tenacious and resilient with a positive, solution-oriented attitude
• Confident, articulate, and professional communication, presentation, and persuasion skills
• Excellent planning, prioritization, and time management discipline

Nice to have

• A secondary language is a plus

Benefits

• Challenging environment with opportunities to grow
• Spanish, English or Portuguese classes
• WAVES (bonus) - Program of goals and results (variable compensation)
• EBANX Education: budget for long courses
• EBANX Skills: budget for workshops and courses
• EBANX Flexible: birthday Day Off
• EBANX Health: Health and Dental Insurance, with subsidy for dependents, and medicine subsidy
• Hello ebanker: psychology, finance and legal orientation

Before you apply

• English will be tested

About the company

EBANX is a global fintech founded in 2012 that acts as a payments partner in rising markets using its own technology and infrastructure. The company focuses on connecting businesses to payment methods in the Latin American market.