Key Account Manager | China

Shanghai. Posted 2 months ago

The role

You will manage a portfolio of strategic enterprise merchants to drive revenue expansion. You will design growth strategies and build long-term relationships with senior stakeholders.

What you will do

Own and grow the merchant portfolio by identifying and closing cross-sell and upsell opportunities
Lead commercial negotiations with clients
Design and deliver merchant-specific growth strategies leveraging data and market intel
Build and sustain trusted, long-term relationships with senior merchant stakeholders
Conduct regular performance reviews with clients
Collaborate cross-functionally with product, operations, legal, and compliance teams
Translate complex payment and regulatory topics into actionable guidance for merchants
Manage pipeline in Salesforce

Required qualifications

Mandarin as a native language
Fluent English
7+ years in account management or business development
Experience managing senior-level client relationships in e-commerce, OTA, gaming, or related verticals
7+ years of payment industry knowledge of payment processing flow, card scheme policy, chargeback and fraud management, card payment, local alternative payment methods etc.
Proven track record of hitting and exceeding revenue targets in a growth-stage or fast-moving environment
Strong analytical mindset
Bachelor's degree in Business, Economics, or related field
Flexible availability to accommodate China, US and LATAM time zone overlap

Nice to have

Korean is a plus
Overseas living or study experience preferred

Benefits

Spanish, English, and Portuguese classes
Program of goals and results (variable compensation)
EBANX Education: financial support for undergraduate, graduate, and MBA programs
EBANX Skills: budget for workshops and courses
EBANX Flexible: Birthday Day Off

About the company

EBANX is looking for a Senior Account Manager with deep expertise in helping China-based strategic enterprises to unlock growth across emerging markets.