Senior Manager, Merchant Success Americas – Brazil

The role

You will lead a team of Key Account Managers to grow revenue from EBANX's existing Americas enterprise merchant portfolio. You will define account growth strategies and personally engage with enterprise accounts as a trusted advisor.

What you will do

• Lead, drive, and inspire a team of Key Account Managers focused on growing revenue from the existing Americas enterprise merchant portfolio.
• Define and execute account growth strategies, portfolio segmentation, and account prioritization.
• Drive pipeline generation, deal velocity, and team performance.
• Personally engage with enterprise accounts as a trusted advisor and escalation point for senior merchant stakeholders.
• Collaborate with cross-functional teams to identify and package expansion opportunities.
• Monitor account health and usage data to spot growth opportunities and retention risks.
• Develop and track team KPIs and coaching for performance and growth.
• Report regularly on account performance and expansion pipeline using Salesforce, AI tools and analytics tools.

Required qualifications

• Track record in a leadership position within a commercial role with demonstrated revenue growth via upsell/cross-sell.
• Experience managing or leading account management/commercial teams.
• Strong payments industry experience.
• Experience handling complex, multi-stakeholder commercial relationships.
• Strong experience with Salesforce CRM, AI tools, and analytics tools.
• Fluency in Portuguese and English (spoken and written).
• Based in São Paulo, or willing to relocate there.

Nice to have

• Spanish

About the company

EBANX is on a mission to connect global companies with high-growth markets.