Chargeback and Fraud Prevention Product Analyst

The role

You will lead fraud prevention efforts by shaping and evolving strategies to safeguard digital transactions. You will work with Engineering, Operations, Regulatory, and Design teams to implement fraud prevention measures.

What you will do

• Own the fraud prevention product strategy.
• Assess fraud risks and use data-driven insights to prioritize initiatives.
• Partner with Engineering, Operations, Regulatory, and Design teams.
• Advocate for users and merchants.
• Stay informed about emerging threats, technologies, industry trends, and competitor strategies.
• Lead fraud prevention readiness for product launches.
• Develop and oversee user guides and internal documentation.
• Monitor the effectiveness of fraud prevention measures and drive improvements.

Required qualifications

• Experience in product management, with a strong focus on fraud prevention or a related field.
• Proven track record of developing and implementing successful fraud prevention strategies.
• Deep understanding of the payments ecosystem and its associated fraud risks.
• Strong analytical and problem-solving skills.
• Excellent communication skills in Portuguese and English.
• Ability to work independently and lead cross-functional teams.
• Empathy and a user-centered approach to product management.
• Strong sense of ownership, urgency, and responsibility

Nice to have

• A bachelor’s degree in Business, Technology, or a related field, with an advanced degree as an additional plus.
• Hands-on experience with fraud prevention tools and data analysis systems.
• A technical background or familiarity with fraud detection technologies.
• Additional language skills, especially Spanish or Mandarin Chinese.
• Project management experience, including managing multiple complex projects simultaneously.
• A proactive mindset, adaptability, and a commitment to staying ahead of industry trends.

Benefits

• Performance Bonus: Annual bonus program based on company results.
• Meal Allowance: Monthly allowance to support your meals.
• EBANX Education: Financial assistance for undergraduate, graduate, and MBA programs.
• EBANX Skills: Dedicated budget for courses, certifications, and workshops.
• Language Classes: Language classes to support personal and professional development.
• Health & Well-being: Medical and dental plans with extensive coverage, including support for dependents and wellness programs.
• Flexible Work Culture: Semi-flexible hours, additional day off on your birthday, and year-end break.
• Well-being Program: Access to activities and resources that promote physical and mental health.

About the company

EBANX is a global company present in more than 29 countries. It connects companies like Uber, Netflix, Spotify, TikTok, Canva, Shopee, Meta, and Shein to millions of consumers in emerging markets.