Senior Enterprise Customer Success Manager (New York City, NY)

The role

You will lead Edmentum's largest strategic customer partnership with New York City Public Schools. You will manage a team of Enterprise CSMs and drive retention, growth, and student outcomes through executive-level relationship building.

What you will do

• Own a portfolio of strategic, high value enterprise partnerships
• Lead, hire, and develop a team of Enterprise CSMs
• Own retention and renewal outcomes across the enterprise book of business
• Build relationships with superintendents, cabinet members, and senior district leaders
• Partner with Sales to co-develop account plans and share accountability for growth
• Build playbooks, engagement standards, and success-planning models
• Bring customer insights to Product, Professional Learning, and leadership
• Serve as a visible presence in the New York City region through in-person meetings

Required qualifications

• Seasoned customer success leader with a track record of retaining and growing high-value, complex partnerships
• Experience building, coaching, and developing high-performing teams
• Comfortable building credibility with superintendents, cabinet members, and senior district leaders
• Experience working within K-12 education
• Ability to live within a commutable distance of NYC

Nice to have

• Experience leading Customer Success, Strategic Account Management, or district partnership teams within K-12 EdTech
• Experience supporting large urban school districts or enterprise education customers
• Existing knowledge of, or relationships within, the New York City education ecosystem
• Experience managing renewal, expansion, and executive stakeholder strategies for complex customer portfolios

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement plan with company matching
• Time away program
• Volunteer time away
• Winter office closure at the end of December
• Wellness resources

About the company

Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. They are a Remote First organization.