Senior Claims Advocate- Workers Compensation and General Liability

The role

The Senior Claims Advocate manages and advocates for complex workers' compensation and liability claims. This role provides strategic guidance to clients to reduce claim costs and improve outcomes.

What you will do

• Manage and advocate for complex claims across workers' compensation and liability lines.
• Serve as a trusted advisor to clients to reduce claim costs and improve outcomes.
• Partner with carriers, TPAs, and legal counsel on claim handling and settlement strategies.
• Identify claim trends and propose solutions to reduce loss experience.
• Support clients in challenging denials and negotiating settlements.
• Provide consultative support on injury management and return-to-work strategies.
• Prepare and present client-facing settlement and reserve recommendations.
• Facilitate claim review meetings and prepare detailed reports.
• Collaborate with account service teams to ensure coordinated client strategy.
• Interface with carriers, TPAs, and attorneys for claim resolution.

Required qualifications

• Minimum 5 to 10 years of claims experience across workers' compensation and liability lines (GL, Auto, etc.).
• Background in brokerage, TPA, or carrier environments.
• Strong knowledge of multi-jurisdictional laws and best practices in workers' compensation and liability claims.
• Ability to build relationships, influence outcomes, and communicate with stakeholders.
• Skilled in data analysis, claim reviews, and trend identification.
• Proficient in claims management systems, Excel, and reporting tools.

Nice to have

• Bachelor's degree in Risk Management, Insurance, Business, or a related field
• Industry designations such as AIC, ARM, CPCU, or CLCS

Benefits

• Generous Paid Time off
• Managed PTO for salaried/exempt employees
• 22 PTO days starting out for hourly/non-exempt employees
• 12 company-observed paid holidays
• 4 early-close days
• Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
• Employee referral bonus program of $1,500 per hired referral
• Employee recognition programs and awards
• Mentorship Program, Tuition Reimbursement Program, Leadership Development
• Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
• 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs

About the company

EPIC Insurance Brokers & Consultants is a fast-growing firm headquartered in San Francisco with over 3,000 employees nationwide. The company is ranked in the top 10 of property/casualty agencies according to Insurance Journal.