Casualty Liability Claims Advocate

The role

The Casualty Liability Claims Advocate manages and advocates for clients throughout the lifecycle of casualty insurance claims. This role serves as a strategic partner to clients, producers, third party administrators, carriers, and internal teams.

What you will do

• Serve as the primary liaison between clients and insurance carriers regarding all claims matters.
• Evaluate coverage, report claims, and manage documentation.
• Monitor claim progress and maintain proactive communication with adjusters, TPAs, clients, and producers.
• Provide technical expertise and guidance on claim resolution, settlement strategies, and risk mitigation.
• Conduct formal claims reviews and participate in client presentations and stewardship meetings.
• Collaborate with internal departments to ensure seamless service delivery and client satisfaction.
• Identify claim trends and develop strategies to reduce claim frequency and severity.
• Maintain current knowledge of insurance contracts, industry trends, and regulatory changes.
• Uphold EPIC’s service standards and contribute to a positive team culture.

Required qualifications

• At least 4 years of casualty claims experiencing
• Strong sense of urgency and thoroughness
• Exceptional communication skills - both written and verbal
• Minimum of 4 years’ experience in casualty claims, commercial claims adjusting, or corporate risk management
• Experience handling multi-line property & casualty claims, with emphasis on real estate exposures
• Strong analytical and problem-solving skills
• Proven ability to build and maintain client relationships
• Skilled in coverage analysis, negotiation, and claims strategy
• Highly organized with strong time management and multitasking capabilities
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
• Ability to work independently and collaboratively in a fast-paced environment
• Sound judgment and professionalism in handling sensitive situations

Nice to have

• Real estate and professional liability experience
• Bachelor’s degree preferred

Benefits

• Generous Paid Time off
• Managed PTO for salaried/exempt employees
• 22 PTO days starting out for hourly/non-exempt employees
• 12 company-observed paid holidays
• 4 early-close days
• Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
• Employee referral bonus program of $1,500 per hired referral
• Employee recognition programs and awards
• Mentorship Program, Tuition Reimbursement Program, Leadership Development
• Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
• 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs

About the company

Headquartered in New York City and founded in 2007, EPIC Insurance Brokers & Consultants has over 4,000 employees nationwide. The company has many locations spread out across the U.S.