Senior Client Manager- Commercial Lines, P&C

The role

The Senior Client Manager manages Property and Casualty insurance relationships for a complex portfolio of construction and manufacturing clients. This role leads service delivery, coordinates program activities, and provides strategic consultation to support client retention and growth.

What you will do

• Partner with Producers in client service, renewals, and expansion opportunities
• Deliver client service and implement strategies
• Lead the marketing and placement process
• Negotiate coverage terms, conditions, and pricing with carriers
• Coordinate internal resources for renewal strategies and risk management
• Collaborate with Risk Control, Claims, and service team members
• Oversee completion of endorsements, certificates, audits, and invoicing
• Evaluate client exposures and provide strategic recommendations
• Provide guidance and mentorship to service team members
• Travel to support client relationships and business development

Required qualifications

• 8–10 years of commercial Property & Casualty insurance experience in a client-facing role
• 5 plus years in an Account Executive role
• Strong negotiation skills
• Deep knowledge of Property & Casualty insurance
• Advanced proficiency in Microsoft Office (Excel, PowerPoint, Outlook)
• Excellent written and verbal communication skills
• Ability to influence, mentor, and collaborate across teams
• Strong analytical skills to interpret coverage forms, contracts, and financial data
• Active Property & Casualty Broker License
• Valid driver’s license
• Demonstrated experience in project management and client program leadership

Nice to have

• Bachelor’s degree
• Sagitta and ImageRight experience
• Relevant industry designations (e.g., CIC, CPCU, CRM, ARM)
• Technical expertise to handle mid-sized to large construction and manufacturing risks
• Comfortable with complex contract reviews, Builders Risk Placement, working with Captives

Benefits

• Generous Paid Time off
• Managed PTO for salaried/exempt employees
• 22 PTO days starting out for hourly/non-exempt employees
• 12 company-observed paid holidays
• 4 early-close days
• Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
• Employee referral bonus program of $1,500 per hired referral
• Employee recognition programs and trips
• Employee Resource Groups: Women’s Coalition, EPIC Veterans Group
• Mentorship Program, Tuition Reimbursement Program, Leadership Development
• Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
• 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs

About the company

EPIC Insurance Brokers & Consultants is a fast-growing firm with over 4,000 employees nationwide. Headquartered in New York City, the company has locations spread across the U.S. and core values of Owner mindset, Inspire trust, Think big, and Drive results.