Elationhealth
Enterprise Customer Success Manager
US- Remote. Posted 3 months ago
The role
You will serve as a strategic advisor and primary point of contact for a portfolio of mid-market and enterprise healthcare customers. You will manage account planning, renewals, expansion revenue, and product adoption for the Elation SaaS cloud-based clinical platform.
What you will do
- Serve as the strategic advisor and primary point of contact for mid-market and enterprise healthcare customers.
- Develop and execute multi-stakeholder account plans.
- Lead Executive Business Reviews with senior clinical and operational leadership.
- Own the full renewal lifecycle including contract negotiation.
- Drive end-to-end sales cycles for cross-sell and upsell transactions.
- Monitor customer health signals and execute mitigation plans for at-risk accounts.
- Drive feature adoption through targeted campaigns.
- Partner with Implementation, Professional Services, Sales, and Technical Support.
- Identify evolving customer needs through consultative selling.
Required qualifications
- 5+ years in Customer Success, Account Management, or a customer-facing growth role.
- At least 2+ years focused on mid-market and enterprise accounts in healthcare SaaS, EHR, or RCM platforms.
- Demonstrated success managing complex, multi-stakeholder accounts and navigating large healthcare organizations.
- Prior experience owning expansion revenue, renewals, and upsell/cross-sell motions.
- Executive presence and ability to influence C-suite and VP-level stakeholders.
- Strong full-cycle, consultative selling instincts.
- Proficiency in data storytelling.
- Skilled in clinical use case framing.
- Experience with lifecycle automation tools, CRM platforms (e.g., Salesforce), and customer health monitoring solutions.
Nice to have
- Familiarity with ambulatory, specialty, multi-site group practices, or enterprise health systems
About the company
Elation is focused on building a world-class experience that empowers physicians to deliver care to patients through a SaaS cloud-based clinical platform.