Head of Design

The role

The Head of Design will set the vision, standards, and operating model for Design at Elation. This leader will lead a team of product designers and design partners to deliver intuitive experiences for clinicians and practices.

What you will do

• Set and communicate a clear design vision for the product experience.
• Lead and shape an AI-native Design organization.
• Build a high-performing Design function through hiring, coaching, and establishing operating rhythms.
• Partner with CPO, product, and engineering leaders to translate strategy into a product roadmap.
• Raise the quality bar across research, service design, product strategy, interaction design, visual design, content, accessibility, and customer enablement.
• Strengthen systems that allow design to scale, including design systems and research practices.
• Foster empathy for clinicians by embedding a culture of user research.
• Help teams solve the right problems and create clarity in ambiguous spaces.
• Partner with Engineering to ensure design intent survives implementation.
• Develop designers as leaders and active contributors to product direction.

Required qualifications

• Significant experience leading product design in a complex, multi-surface, or highly regulated environment.
• A track record of building, scaling, or materially strengthening a design organization.
• Strong product judgment to connect design decisions to customer outcomes, business strategy, and technical realities.
• Experience partnering effectively with Product and Engineering leaders.
• Deep fluency across the UX stack: research, service design, information architecture, interaction design, visual design, systems thinking, and design operations.
• A strong point of view on design quality.
• The ability to make complex systems understandable and usable.
• A demonstrated commitment to customer-centered, evidence-informed decision making.
• Excellent communication and storytelling skills.
• Comfort operating in ambiguity.

Nice to have

• Experience in healthcare, health technology, enterprise SaaS, or another domain where trust and workflow quality matter

About the company

Elation Health builds technology for independent primary care practices, including a clinical-first EHR, intelligent automation, billing, and patient engagement. The company aims to enable every patient to experience high quality care by supporting the physicians and teams who care for them.