Principal, Key Accounts

The role

You will own relationships and commercial outcomes for Elation's most complex, highest-value customers. You will work at the intersection of customer success, strategic advisory, and commercial expansion.

What you will do

• Own the end-to-end success and growth of a portfolio of largest, most strategic accounts.
• Develop and execute account plans reflecting customer business goals and clinical priorities.
• Proactively identify and manage retention risks.
• Build and maintain trusted relationships with C-suite and senior decision-makers.
• Serve as a strategic advisor to help customers with long-term care delivery and business goals.
• Lead executive business reviews to drive alignment and demonstrate value.
• Identify, develop, and close upsell and cross-sell opportunities in partnership with Sales.
• Advocate for customer needs with Product, Engineering, and Operations.
• Partner with Sales, Marketing, and Service teams.
• Own book of business metrics including health scores, usage trends, and expansion pipeline.

Required qualifications

• 8+ years in Customer Success, Strategic Account Management, or Consulting.
• At least 3 years managing enterprise or key accounts at a SaaS company.
• Demonstrable track record of retaining and growing complex, multi-stakeholder accounts.
• Experience selling or co-selling expansion.
• Executive presence and credibility.
• Strong business acumen.
• A bias toward action, ownership, and candor.
• Genuine curiosity about AI in healthcare.

Nice to have

• 3+ years of experience in healthcare, deep familiarity with primary care organizations, physician group dynamics, or health system operations

About the company

Elation is a SaaS cloud-based clinical platform. The team is focused on building a customer experience that empowers physicians to focus on delivering care to patients.