Workflow Consultant & Trainer

The role

This person will lead onboarding, training, and workflow optimization for enterprise partner networks. They will deliver live and virtual instruction to help providers adopt the Elation Health platform.

What you will do

• Design and lead bilingual onboarding and training sessions for providers and staff.
• Deliver in-person training at practice sites and virtual sessions via video conferencing.
• Build and maintain a library of training materials and workflows in both languages.
• Run role-specific training tracks for physicians, MAs, front desk, and practice managers.
• Facilitate group workshops, one-on-one coaching, and refresher trainings.
• Assess current workflows and map them to the clinical platform.
• Provide tailored workflow recommendations for practice specialties and care models.
• Represent Elation Health at local provider events, workshops, and seminars.
• Collaborate with implementation and customer success teams.
• Track training completion, attendance, and adoption metrics.

Required qualifications

• Fluent in Korean and English
• Strong cultural competency and awareness of Korean healthcare provider community norms
• Excellent presentation, facilitation, and interpersonal skills
• 2–5+ years of experience in customer training, clinical education, software onboarding, or workflow consulting
• Ability to design and deliver training programs for adult learners
• Experience facilitating live and virtual sessions
• Ability to translate complex platform functionality into practical workflow guidance
• Comfort engaging with physicians, practice managers, and administrative staff
• Experience conducting workflow assessments and developing documentation
• Ability to work effectively in a field-based role
• Strong cross-functional collaboration skills
• Based in Southern California

Nice to have

• Familiarity with EHR systems and clinical workflows
• Experience in primary care environments

About the company

Elation Health is transforming primary care through a cloud-based clinical platform. The company serves thousands of independent practices, medical groups, and risk-bearing entities across the country.