Elationhealth
Billing Subject Matter Expert- Support
Canada - Remote. Posted a month ago
The role
You will serve as an embedded RCM expert handling complex billing and revenue cycle cases in a support queue. You will diagnose product issues, payer quirks, or workflow mismatches and provide feedback to Product and Prod Dev teams.
What you will do
- Own complex billing and revenue cycle cases requiring practitioner-level judgment
- Act as the resource for case swarms and escalations within Elation Billing
- Diagnose practice billing context to distinguish product issues from configuration mismatches
- Partner with Product and Prod Dev to provide feedback on billing edge cases and denial trends
- Contribute to and maintain the team's billing-related knowledge base, SOPs, and macros
- Help calibrate the AI Case Assistant's billing-related suggestions
- Help build the broader team's baseline RCM literacy
- Track and report on billing-case quality and resolution metrics
Required qualifications
- 3+ years of hands-on medical billing / revenue cycle management experience
- Working fluency in CPT/ICD-10 coding logic, claims adjudication, and payer-specific billing rules
- Experience working within an EHR, practice management, or medical billing platform
- Strong written and verbal communicator
- Comfortable working directly in a live case queue
- Self-directed and detail-oriented
Nice to have
- Certification such as CPB (Certified Professional Biller), CRCR (Certified Revenue Cycle Representative), or CHFP (in progress or completed)
- Prior experience supporting independent primary care or small-group practices specifically
- Experience on a support, customer success, or implementation team at a SaaS/EHR company
- Exposure to AI-assisted support or case-management tooling
- Six Sigma, Lean, or other process-improvement background
About the company
Elation Health has built a clinical-first, collaborative EHR platform since 2010 to help independent primary care practices. They are bringing a clinical-first philosophy to the revenue side of the practice with Elation Billing.