Revenue Cycle Product Analyst

The role

A Billing SME will accelerate AI-powered billing capabilities by providing domain expertise. You will test new AI billing features, provide product feedback, and act as a liaison between product teams and primary care billing workflows.

What you will do

• Test new AI billing capabilities like coding suggestions and payment posting
• Provide feedback on how competitor and adjacent billing systems handle workflows
• Define success criteria for coding and billing outputs
• Pressure-test AI-generated billing outputs
• Act as a billing co-designer alongside Product Design
• Translate customer billing language and pain points into product-usable input
• Support internal teams like Enablement, Marketing, Sales, and Support
• Participate in CSM and Support stand-ups to triage billing escalations

Required qualifications

• 3+ years of hands-on primary care billing and coding experience in a physician practice setting
• Deep familiarity with CPT, ICD-10, and modifier rules for primary care
• Experience with practice management and billing systems (e.g., AdvancedMD, Athena, Kareo, or similar platforms)
• Working knowledge of commercial and government payer rules, denial management, and claims workflows
• Ability to translate billing domain knowledge into clear, actionable product feedback
• Comfortable collaborating cross-functionally with Product, Design, Engineering, and Customer Success teams
• Strong written and verbal communication skills

Nice to have

• Experience with EHR workflows and how billing intersects with clinical documentation
• Familiarity with value-based care billing models (MSSP, CPC+, direct contracting)
• Certified Professional Coder (CPC) or similar certification
• Experience in a SaaS, product, or technology-forward healthcare company
• Previous involvement in user testing, product feedback, or design partnership roles

About the company

Elation is building a technology platform that powers the new era of primary care. Their Clinical-First® EHR is used by physicians to enable the transition to value-based care.