Contract Operations Associate

The role

You will perform contract reviews and verifications to ensure signed customer agreements match Salesforce data. You will work with AI-assisted tools and partner with sales and customer success teams to correct errors and resolve questions.

What you will do

• Own a daily review queue of signed deals including new agreements, downgrades, and add-ons.
• Confirm signed order forms are complete with signatures and dates.
• Check that key dates line up across the order form, Salesforce opportunity, and quote.
• Reconcile the quote against the order form line by line.
• Verify approvals and required data.
• Correct routine issues directly in Salesforce.
• Confirm downstream handoffs like billing records and onboarding projects are created.
• Return deals that need fixing to account executives or customer success managers.
• Follow corrections through to completion.
• Run AI-assisted review tools and complete manual checklists.

Required qualifications

• Attention to detail
• Process discipline
• Clear, proactive communication
• Collaborative and tactful
• Follow-through
• Sound judgment about your limits
• Eagerness to learn
• Comfort with AI tools

Nice to have

• Exposure to Salesforce or another CRM
• Familiarity with contracts, order forms, invoicing, or billing
• Prior experience in an operations, finance, or administrative role, or in a SaaS environment
• Coursework or interest in business, finance, accounting, or operations

About the company

Elation is a SaaS cloud-based clinical platform focused on enhancing physician and patient quality of life.