CSR - Eldersburg Veterinary Hospital

The role

The Client Service Representative greets clients and patients, handles check-in and check-out, and manages phone, email and appointment scheduling. The role also covers cash handling, prescription filling and record keeping, and supports the veterinary team.

What you will do

• Greet clients and patients and answer in-person inquiries promptly
• Complete patient check-in and check-out and communicate patient status with staff
• Handle client communications by phone, email and mail, including follow-ups
• Schedule, confirm and forward appointments; triage patients by urgency
• Explain hospital services, wellness care, vaccinations, diagnostics and aftercare
• Handle sensitive situations such as euthanasia, test results and payments with tact
• Maintain accurate patient records and ensure charges are captured
• Complete cash reconciliation, end-of-day tasks, bank deposits, and process payments and refunds
• Fill veterinary prescriptions accurately and give instructions to clients
• Assist with over-the-counter product sales and maintain a clean, safe hospital environment

Required qualifications

• High school diploma or equivalent
• Basic computer proficiency, including email, practice management software and Microsoft Office
• Accurate data entry and record-keeping skills
• Basic math for cash handling, billing and appointment management
• Manual dexterity for typing, filing, and handling patients or supplies
• Strong written and verbal communication skills
• Professional, empathetic service while staying composed in stressful situations
• Lift and carry up to 50 pounds and safely handle animals up to 130 pounds
• Sit, stand, walk, bend and kneel for extended periods
• Professional, neat appearance consistent with hospital standards

Nice to have

• Previous experience working with animals
• Veterinary or animal care background

Benefits

• Medical, dental and vision coverage
• 401(k) retirement plan
• Paid time off
• Paid holidays
• Employee assistance program
• Ongoing education and development

Before you apply

• Must be able to handle lifting up to 50 pounds and animals up to 130 pounds

About the company

Eldersburg Veterinary Hospital in Sykesville, Maryland has served the companion animal community since 1976. It offers medical, surgical and dental services in a state-of-the-art facility.