Customer Success Partner (US, Remote)

The role

You will own the strategic success of Eleos's largest and most complex customers. You will develop strategic account and success plans to drive adoption, retention, and growth.

What you will do

• Manage a portfolio of largest and most complex customers
• Develop strategic account and success plans
• Build multi-threaded relationships from clinical champions to executive sponsors
• Use data to identify barriers and increase adoption
• Identify early signals of customer risk and lead mitigation strategies
• Facilitate executive business reviews
• Partner with Account Management on renewal and expansion strategy
• Mobilize cross-functional teams to advance customer priorities
• Partner with Implementation Consultants, Account Managers, Product, and Support
• Share best practices and improve scalable playbooks

Required qualifications

• 5+ years in Customer Success, Strategic Account Management, Consulting, or a related role within SaaS, healthcare technology, or another complex B2B environment
• Demonstrated success managing complex, high-value enterprise relationships and navigating multiple stakeholders, business units, or use cases
• Proven ability to drive product adoption, measurable value, retention, and strategic account plans
• Strong executive presence and ability to lead data-driven conversations with VP and C-suite stakeholders
• Strong analytical and commercial acumen
• Ability to navigate complex or high-stakes conversations, influence without authority, and balance customer and business objectives
• Highly proactive, organized, and comfortable operating with autonomy in a fast-moving, cross-functional environment
• Experience with building Claude AI Workflows, Salesforce, ChurnZero, or similar platforms
• Ability to travel 30% for customer visits

Nice to have

• Healthcare technology, behavioral health, or other regulated-industry experience

Benefits

• Competitive health and well-being benefits
• Mental healthcare support
• Life and AD&D insurance
• Significant equity
• 401(k) plans matched to 4%
• Company sponsored retirement plan
• Global business travel insurance for you and any dependents
• Domestic conference budget
• Annual learning & development stipend
• Remote work stipend
• Generous PTO
• Additional mental health days

About the company

Eleos builds a system of action for community-based care using Polaris AI to reduce administrative burden for care teams. The company aims to help behavioral health, hospice, and home health teams focus more on people they serve.