Account Manager (US, Remote)

The role

The Account Manager will own and grow relationships with existing customers to scale a digital health SaaS platform. This role involves consultative sales to drive revenue growth by selling new products, features, and expansions.

What you will do

• Manage and grow a book with significant ARR expansion responsibility
• Collaborate with internal teams to resolve issues and deliver improvements
• Drive customer retention, adoption, and long-term account health
• Navigate multi-stakeholder sales cycles
• Sell new products, modules, and features aligned to customer needs
• Manage expansion opportunities through the full sales cycle
• Own Net Revenue Retention (NRR) and expansion quota
• Own renewals end-to-end including contract and pricing discussions
• Develop account plans aligned to customer and company goals

Required qualifications

• 5+ years of experience in Account Management, Sales, or Customer Growth within a SaaS environment
• Proven track record of expanding revenue within an existing customer base
• Strong consultative selling and discovery skills
• Ability to manage a pipeline and accurately forecast expansion revenue
• Experience managing accounts within channel partnerships, group purchasing agreements, or similar multi-party commercial structures
• Excellent communication, presentation, and relationship-building skills
• Comfort working in a fast-paced work environment
• Experience using CRM tools (SFDC, Gong, etc.) to manage accounts, pipelines, and forecasting
• Comfort analyzing usage data and outcomes to inform expansion and retention strategy

Nice to have

• Experience in digital health, health tech, or healthcare SaaS
• Familiarity working in a healthcare vertical
• Understanding of healthcare workflows or regulated environments

Benefits

• Competitive health and well-being benefits
• Mental healthcare support
• Life and AD&D insurance
• Significant equity
• 401(k) plans matched to 4%
• Company sponsored retirement plan
• Global business travel insurance for you and any dependents
• Domestic conference budget
• Annual learning & development stipend
• Remote work stipend
• Generous PTO
• Additional mental health days

About the company

Eleos Health builds a system of action for community-based care using Polaris AI to reduce administrative burden for healthcare teams. The company aims to help behavioral health, hospice, and home health teams focus more on people they serve.