Case Manager, ICM - Homeless Services

The role

You will do street outreach and engagement with adults who have substance use disorders, including co-occurring mental health diagnoses. You will provide crisis intervention, clinical assessment, and case management, and connect clients to treatment, housing, and other resources.

What you will do

• Perform outreach and engagement to locate and work with referred clients.
• Carry a caseload of referred clients as assigned by your supervisor and program protocol.
• Help connect clients to recovery pathways, including halfway houses, ATS, TSS, CCS, OUD treatment, and other recovery services.
• Maintain current knowledge of local public and private resources, and maintain positive working relationships with those organizations.
• Provide supportive contact, including active listening, to alleviate distress and support transition to services and housing.
• Provide linkage and referral to emergency shelter, meal sites, mental health and substance abuse treatment, public entitlements, and other community services, with follow-up and case management.
• Conduct assessments, including Critical Needs and Risk Assessments, and develop a clear plan to address identified issues.
• Make sure all immediate risks are addressed.
• Meet clients where they are in the community.

Required qualifications

• Bachelor's degree in psychology, counseling, social work, or other related mental health field.
• At least two years of experience working with the homeless population and/or individuals with substance abuse, mental illness, or co-occurring illness.
• Strong commitment to mental health recovery and ending homelessness.
• Skills to outreach and engage clients with substance use and co-occurring mental health disorders.
• Ability to provide flexible, community-based services focused on teamwork and collaboration.

Benefits

• Generous paid time off, including vacation, sick time, and paid holidays.
• Medical, dental, and vision plans.
• 401(k) retirement savings with employer match.
• Discounted fitness services and access to trusted childcare resources.
• 100% company-paid life and accidental death insurance.
• Ongoing training, career advancement programs, tuition reimbursement, and leadership development.

Before you apply

• Bilingual candidates fluent in a needed language may be eligible for a 6% salary increase.

About the company

Eliot is a mission-driven organization focused on resilience, empowerment, and lasting change. It has a Homeless Services Division that runs an Intensive Case Management team.