Bilingual Care Manager - CSA

The role

The Bilingual Care Manager serves as the key contact for youth and families to the Eliot CSA and its services. This role involves care planning, home-based assessments, and developing individualized care plans.

What you will do

• Serve as key contact for the youth and family to the Eliot CSA and its services.
• Initiate care planning activities with all members of the family and/or caregiving system.
• Conduct a comprehensive home-based assessment in conjunction with other CSA Team members.
• Initiate planning that includes intake meetings.
• Orient the family and the member to the wraparound process.
• Identify strengths and needs of the child.
• Develop and implement a youth and family centered Individualized Care Plan (ICP) in collaboration with the family and collaterals.
• Develop an initial safety/crisis plan.

Required qualifications

• Bachelor’s degree in human services or related field
• Must have a valid driver’s license and reliable transportation
• Experience navigating child/family service systems
• Experience working with child mental health issues and crisis management
• Must be fluent in Spanish, Haitian Creole, or Portuguese

Benefits

• Generous Paid Time Off – Vacation, sick time, and paid holidays
• Comprehensive Benefits – Medical, dental, and vision plans
• Retirement Savings – 401(k) with employer match
• Wellness & Family Support – Discounted fitness services and access to trusted childcare resources
• Financial Security – 100% company-paid life and accidental death insurance
• Professional Growth – Ongoing training, career advancement programs, tuition reimbursement, and leadership development

About the company

Eliot's Community Service Agency (CSA) serves children and youth (through age 21) and their families who are in need of support in managing and coordinating services.