Product Area Director

The role

You will own a product area end to end, including strategy, prioritization, and results. You will lead the Care product area to unite Social Care, Community, Bot automation, Voice of Customer, and CCaaS into a single ecosystem.

What you will do

• Define the strategy and roadmap for the product area
• Lead continuous customer discovery and turn insights into product decisions
• Own adoption and value realization using analytics
• Evaluate and shape commitments to strategic customers and deals
• Partner with Product Marketing, Sales, and Customer Success
• Manage the area as a coherent portfolio
• Contribute to pricing and packaging recommendations
• Hire, coach, and grow Product Managers
• Work with other Product Area Directors on shared journeys and AI capabilities

Required qualifications

• Significant product leadership experience in SaaS or complex enterprise software
• Experience leading Product Managers and a broad product portfolio
• Strong hands-on skills in discovery, strategy, prioritization, and roadmapping
• Confidence working with product data and making evidence-based decisions
• Commercial awareness across pricing, packaging, retention, and cost
• Experience supporting major customers and complex product commitments
• The judgment to make trade-offs, say no, and protect focus
• A collaborative style and clear communication with customers, executives, and technical teams

Benefits

• International and fast-paced environment
• Agile and open-minded culture with high levels of trust and flexibility
• Opportunity for professional growth and development
• Access to leading AI tools (ChatGPT, Claude, Gemini, and more)
• Flexible working environment
• Unlimited Paid Time Off
• Sick Days & Community Service Days
• Multisport card
• Maternity and Parental Benefit

About the company

Emplifi is an Autonomous CX platform unifying social marketing, commerce, and customer care for more than 20,000 brands worldwide. The company helps enterprise teams orchestrate connected customer journeys and deliver personalized experiences at scale.