Senior Manager, Network Success

The role

The Senior Manager, Network Success will lead the strategy and execution of territory and provider account management. This role focuses on driving provider engagement, retention, and growth while building operational infrastructure and embedding AI and automation into workflows.

What you will do

• Serve as executive sponsor for largest and most strategic provider groups.
• Align Lantern’s capabilities with provider goals.
• Drive revenue and network performance through engagement and retention strategies.
• Lead renewal and retention efforts for high-value provider accounts.
• Define team strategy, priorities, and operating rhythms.
• Partner with VP, Network Success to improve account planning and performance management.
• Identify operational bottlenecks and implement process improvements.
• Identify, pilot, and scale AI-enabled tools and automation across workflows.
• Partner with Member Services, Claims, Clinical, and Product teams.
• Lead, mentor, and develop a team of network and territory managers.

Required qualifications

• Bachelor’s degree required.
• 10+ years of relevant experience in provider network management, healthcare operations, or account leadership.
• 3+ years of team management experience.
• Proven track record of leading and scaling high-performing teams.
• Demonstrated success managing complex stakeholder environments and cross-functional initiatives.
• Strong operational and strategic planning capabilities.
• Excellent problem-solving and decision-making skills in fast-paced environments.
• Exceptional communication and executive presence with both internal and external stakeholders.
• Experience with project management and CRM platforms (e.g., Salesforce, Jira, Monday.com, Microsoft Project).

Nice to have

• 5+ years of team management experience
• Industry experience including familiarity with Centers of Excellence models, provider networks, or value-based care environments
• Experience leveraging AI, automation, or workflow tools to scale team output and streamline operations

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short & Long Term Disability
• Life Insurance
• 401k with company match
• Paid Time Off
• Paid Parental Leave

About the company

Lantern is a specialty care platform that connects people with a Network of Excellence of top specialists for surgery, cancer care, infusions, and more. The company delivers care with cost savings to employers and their workforces.