Customer Engagement Advocate

The role

The Customer Engagement Advocate handles creating a concierge experience for members by navigating them through the surgical process. This role involves providing phone-based support and engaging members to sell the value of the service.

What you will do

• Provide phone-based support to members in a fast-paced service center environment.
• Deliver white glove service by creating a concierge-style experience for each member.
• Educate members on the surgical process, available incentives, and program benefits.
• Assist with provider selection and coordinate with physician offices to streamline care.
• Answer questions with clarity and compassion.
• Proactively engage new members while maintaining strong relationships with existing ones.
• Go the extra mile to help members navigate the complexities of surgery.

Required qualifications

• High school diploma
• 1–3 years' experience in a customer service, service center, and/or sales enablement role
• Ability to work effectively in a team environment
• Strong written and verbal communication skills
• Strong critical thinking and problem-solving skills
• Ability to organize work activities to meet deadlines

Nice to have

• Bachelor's degree in healthcare administration, social services, public health, or related field
• Bilingual (Spanish & English)

Benefits

• $1,500 sign-on bonus
• Parking Reimbursement - $150/month
• Onsite Paid Training
• Medical, Dental, and Vision Insurance
• Short & Long Term Disability
• Life Insurance
• 401k with company match
• Paid Time Off
• Paid Parental Leave
• Free onsite Gym membership

About the company

Lantern is a specialty care platform connecting people with a Network of Excellence of specialists for surgery, cancer care, infusions and more. The company delivers care with cost savings to employers and their workforces.