Employerdirecthealthcare
Senior Manager, Strategy & Operations, Client Success
New York, NY - Hybrid (3x in office/week). Posted a month ago
The role
The Senior Manager, Strategy & Operations, Client Success will partner with Client Success leadership to improve team effectiveness. You will run annual planning, measure performance metrics, and reduce administrative burden to drive client launches and retention.
What you will do
- Be the right-hand to the Client Success leadership team
- Shape and implement Client Success strategy and design
- Establish growth targets, segment client base, and manage books of business
- Set quotas and develop cross-functional plans
- Establish, monitor, and report on OKRs and KPIs
- Stand up the Client Success operating cadence to manage pipeline and forecast
- Build a customer health score/model
- Project-manage cross-functional initiatives with Sales, Marketing, Network, and technology teams
- Work with leadership to collect business requirements for Salesforce and other data
Required qualifications
- 5+ years of relevant professional experience
- Deep analytical skills with high attention to detail
- Strategic thinking and ability to articulate long-term value creation
- Supreme organization and persistence to follow up and communicate progress
- Gritty, hard working, and able to operate in a dynamic, high-growth environment
- Excellent problem-solving skills and structured thinking
Nice to have
- 3 + years Investment banking or management consulting background
- Experience in healthcare or employer benefits
- Demonstrated experience in business operations or Client Success
- Demonstrated ability to leverage AI to streamline and improve workflows
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Short & Long Term Disability
- Life Insurance
- 401k with company match
- Paid Time Off
- Paid Parental Leave
About the company
Lantern is a specialty care platform that connects people with a Network of Excellence of specialists for surgery, cancer care, infusions and more. It is trusted by large employers to deliver care to more than 6 million members.