Provider Operations Supervisor

The role

You will lead a team of advocates to strengthen the experience of provider partners. You will oversee quality, drive continuous improvement, and manage relationships with provider groups.

What you will do

• Lead and manage the team to meet or exceed performance goals and KPIs.
• Conduct regular quality audits for provider support and service.
• Facilitate weekly one-on-one coaching sessions with team members.
• Identify and establish priority focus areas aligned with organizational goals.
• Serve as the primary point of escalation and relationship manager for provider groups.
• Prepare and deliver ongoing program performance updates.
• Oversee and maintain knowledge management tools, resources, and automated solutions.

Required qualifications

• Bachelor's degree or equivalent.
• At least 2 years of customer service experience.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Familiarity with data management tools (PowerBI/Power Automate)
• Familiarity with AI tools (Anthropic/Chat GPT)

Nice to have

• At least 2+ year of experience managing a team.
• Excellent communication and presentation skills.
• Independent and adaptable.
• Comfortable rolling up sleeves and doing the work, as well as delegating and leading teams.
• Strong problem-solving, judgment, and data/analytical skills.
• Ability to work under pressure and prioritize competing tasks and responsibilities.
• Motivated team player with a positive, collaborative attitude.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short & Long Term Disability
• Life Insurance
• 401k with company match
• Paid Time Off
• Paid Parental Leave

About the company

Lantern is a specialty care platform connecting people with a Network of Excellence of specialists for surgery, cancer care, infusions and more. It is trusted by large employers to deliver care to more than 6 million members.