Provider Implementation Manager

The role

The Provider Implementation Manager owns the end-to-end journey of new provider groups onto the Lantern network. This role manages a portfolio of implementations and serves as the single point of contact to ensure smooth launches.

What you will do

• Own the full lifecycle of provider network implementations from contract execution through go-live.
• Lead the handoff from Network Growth and manage project plans and tracking systems.
• Confirm contract and specialist records are accurate.
• Provide qualification support for 30 days and monitor claims and payment accuracy for up to 90 days post-launch.
• Serve as the primary point of contact for implementation projects and client customization needs.
• Provide regular status updates to leadership on progress, risks, and milestones.
• Provide guidance across teams supporting provider implementation and network integration.
• Maintain and evolve the Network Implementation SOP, process flows, and templates.
• Own QA of all client launch deliverables and develop trackable metrics.

Required qualifications

• Bachelor's degree
• 5+ years of relevant experience
• Ability to collaborate across multiple departments and manage key stakeholders
• Ability to thrive in a matrixed organizational structure and a fast-paced, high-pressure, start-up-like environment
• Excellent problem-solving, decision-making, organizational, and verbal/written communication skills
• Strong attention to detail
• Ability to multitask
• Proficiency with project management tools (e.g., Microsoft Project, Jira, Monday.com, Salesforce)

Nice to have

• Prior experience working directly with provider groups, practice administrators, or clinical operations teams
• Familiarity with provider credentialing, qualifications, or network enrollment workflows
• Exposure to provider-facing technology platforms (portals, EMRs, or similar go-live environments)
• Prior management or influence experience with colleagues and/or associates

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short & Long Term Disability
• Life Insurance
• 401k with company match
• Paid Time Off
• Paid Parental Leave

About the company

Lantern is a specialty care platform that connects people with a Network of Excellence of specialists for surgery, cancer care, infusions, and more. It is trusted by large employers to deliver care to more than 6 million members.