Senior Facilities Services Coordinator

The role

The Senior Facilities Services Coordinator supports the execution of Facilities Services work orders from request through billing and payment. This role coordinates between customers, regional offices, service providers, and internal teams using Corrigo CMMS.

What you will do

• Receive and review customer Facilities Services requests and create work orders in Corrigo.
• Assign and dispatch work orders to service providers.
• Coordinate service appointments based on customer requirements and provider availability.
• Monitor open work orders and follow up on scheduling, status, and completion.
• Maintain work-order status, notes, and documentation in Corrigo.
• Serve as a point of contact for assigned service providers.
• Obtain vendor quotes and coordinate necessary approvals.
• Serve as a point of contact for customers regarding work-order status.
• Verify vendor invoices against approved scopes of work and NTE limits.
• Prepare and process customer billing and monitor accounts receivable.

Required qualifications

• High school diploma or equivalent
• 2–5 years of experience in service coordination, work-order management, dispatch, facilities services, customer service, billing, accounts receivable, or an operational support role
• Experience utilizing a CMMS, work-order management, dispatch, or similar service-management platform
• Experience coordinating third-party service providers, vendors, or subcontractors
• Working knowledge of billing, invoicing, accounts receivable, and collection processes
• Proficiency with Microsoft Excel, Outlook, and related business applications

Nice to have

• Associate degree in Business, Operations, Facilities Management, or a related field
• Corrigo experience
• Experience within commercial cleaning, facilities services, property services, or another field-service environment
• Experience working with Corrigo or a similar CMMS/work-order management platform
• Experience coordinating services across multiple customer locations or geographic markets
• Experience supporting work orders from service request through completion, billing, and payment
• Familiarity with service-level agreements (SLAs), Not-to-Exceed (NTE) limits, vendor invoicing, and customer billing

About the company

JAN-PRO is a commercial cleaning franchise organization founded in 1991. It is part of the Empower Brands family, a portfolio company of MidOcean Partners.