Administrative Assistant

The role

This person will provide administrative support to multiple departments and coordinate office operations. They will serve as the first point of contact for customers, vendors, and visitors.

What you will do

• Serve as the first point of contact for customers, Certified Business Owners (CBOs), vendors, and visitors.
• Provide administrative support to multiple departments.
• Coordinate day-to-day office operations across several markets.
• Communicate with internal and external partners via phone, email, and in person.
• Manage multiple priorities simultaneously.
• Maintain records and process documentation.
• Utilize technology and business systems to manage data and prepare documents.

Required qualifications

• High school diploma or equivalent
• 2+ years of experience in an administrative assistant, office support, receptionist, customer service, or similar role
• Excellent verbal and written communication skills
• Comfortable answering a high volume of incoming phone calls
• Strong organizational and time-management skills
• Ability to multitask in a fast-paced environment
• Proficient with Microsoft Outlook, Word, Excel, and web-based business systems
• Strong data entry skills
• Ability to learn new software and technology quickly
• Dependable, self-motivated, and able to work independently

Nice to have

• Experience supporting multiple departments or locations
• Experience working in a service-based, franchise, facilities management, commercial cleaning, or other field service environment
• Experience with business software such as Sage, Zuper, MasterView, CRM, ERP, or similar systems

About the company

Empower Brands is a leading franchise organization encompassing ten industry-leading brands across residential and commercial services. It is a portfolio company of MidOcean Partners.