Vice President of Franchise Operations

The role

The Vice President of Operations serves as the senior operational leader for the brand. This person will develop and execute operational strategy to drive franchisee success, system growth, and financial performance.

What you will do

• Develop and execute the brand's operational strategy.
• Serve as a strategic advisor to the Brand President and executive leadership team.
• Provide executive leadership for all operational support functions.
• Own franchise system operational performance and franchisee business health.
• Partner with the Brand President to achieve annual revenue and EBITDA objectives.
• Build, lead, and develop a high-performing Operations organization.
• Collaborate with Marketing, Finance, Product, Technology, Training, and Shared Services.
• Lead enterprise-wide operational improvement initiatives.
• Ensure compliance with franchise agreements, operating standards, and company policies.
• Identify operational risks and implement mitigation strategies.

Required qualifications

• Bachelor's degree in Business, Operations, Management, or a related field, or equivalent experience.
• 10+ years of progressive leadership experience in franchise operations, multi-unit operations, or executive business leadership.
• Demonstrated success leading large operational organizations.
• Experience developing and executing business strategy.
• Strong financial management experience, including budgeting and P&L accountability.
• Proven success improving franchisee performance, operational execution, and organizational effectiveness.
• Experience leading organizational change and operational transformation.
• Ability to travel approximately 40–50%.

Nice to have

• Experience within a franchisor or multi-unit service organization.
• Experience supporting private equity-backed organizations.
• Multi-brand leadership experience.
• MBA or other advanced business degree.
• Experience leading enterprise operational transformation initiatives.

About the company

Empower Brands is a leading franchise organization encompassing ten industry-leading brands across residential and commercial services. It is a portfolio company of MidOcean Partners.