National Accounts Coordinator

The role

The National Accounts Coordinator coordinates the launch and ongoing administrative support of National Accounts. This role manages the account launch process from signed agreement through go-live and supports customer experience through communication and billing coordination.

What you will do

• Own and maintain the account launch checklist, timeline, and readiness status.
• Review customer requirements and translate them into actionable setup tasks.
• Coordinate required documentation including signed agreements, COIs, and billing instructions.
• Confirm approved pricing is documented in systems and customer portals.
• Verify service coverage and responsible service providers with Operations.
• Coordinate customer account, location, portal, and work order setup.
• Confirm invoice requirements and payment terms with Accounts Receivable.
• Serve as a central contact for customer updates, service concerns, and billing inquiries.
• Monitor open work orders and follow up on missing updates or incomplete documentation.
• Maintain an account health tracker for work orders, response times, and billing exceptions.

Required qualifications

• 2+ years of experience in project coordination, account management, or a related role.
• Strong organizational skills to manage multiple accounts, tasks, and deadlines.
• Excellent written and verbal communication skills.
• Ability to take ownership of follow-up and coordinate work across cross-functional teams.
• Strong attention to detail regarding pricing, documentation, and billing.
• Proficiency with Microsoft Office, CRM systems, customer portals, and work order platforms.

Nice to have

• Experience supporting multi-location customers, franchise organizations, or field service businesses.
• Familiarity with certificates of insurance (COIs), invoicing, and Accounts Receivable processes.

About the company

Empower Brands is a leading franchise organization encompassing ten industry-leading brands across residential and commercial services. It is a portfolio company of MidOcean Partners.