Inside Sales Representative

The role

The Inside Sales Representative generates new commercial cleaning business opportunities through high-volume outbound prospecting and lead qualification. This role involves identifying prospective customers and securing qualified appointments for Outside Sales Representatives.

What you will do

• Conduct high-volume outbound prospecting with 125–150 quality calls daily.
• Research prospective businesses and identify key decision-makers.
• Communicate commercial cleaning services and value proposition to prospective customers.
• Navigate gatekeepers, address objections, and identify customer needs.
• Qualify prospective customers based on business needs and decision-making authority.
• Schedule approximately 25 qualified sales appointments monthly for Outside Sales Representatives.
• Maintain accurate and timely CRM records.
• Monitor individual performance metrics including call volume and conversion rates.
• Partner with Outside Sales Representatives and regional leadership to align prospecting efforts.
• Participate in sales training, coaching, and call reviews.

Required qualifications

• Minimum of 2 years of B2B outbound phone sales, prospecting, or appointment-setting experience.
• Demonstrated success in high-volume outbound calling and generating qualified sales appointments.
• Experience engaging business decision-makers, overcoming objections, and qualifying sales opportunities.
• Experience using CRM systems to document sales activities, manage follow-ups, and track performance.
• Ability to consistently meet established sales activity, appointment-setting, and performance expectations.
• Ability to work full-time from the assigned regional office.
• Strong outbound prospecting and cold-calling skills.
• Excellent verbal communication, active listening, persuasion, and objection-handling skills.
• Competitive, self-motivated, and results-oriented approach.
• Strong organizational and time-management skills.
• Coachable and adaptable.
• Proficiency with CRM systems, Microsoft Office, and sales tracking tools.

Nice to have

• Experience selling or generating leads within commercial cleaning, janitorial services, facility management, or related B2B service industries.
• Experience supporting an outside sales team through lead qualification and appointment setting.
• Familiarity with commercial cleaning customer needs, service requirements, and buying decisions.
• Experience working in a quota-driven sales environment with commission or performance-based incentives.

About the company

JAN-PRO is one of the world's leading commercial cleaning franchise organizations. It is part of the Empower Brands family.