Accounts Receivable Collector

The role

The Accounts Receivable Collector manages the collections process and reduces aged receivable balances. This person supports cash application, billing support, and account reconciliation across multiple commercial cleaning markets.

What you will do

• Manage a portfolio of customer accounts and monitor aging reports.
• Conduct collection outreach via phone and email.
• Document collection activity and payment commitments in the ERP system.
• Investigate delinquent accounts by reviewing billing history and service agreements.
• Collaborate with customers to resolve payment issues.
• Escalate high-risk or severely delinquent accounts to management.
• Partner with Operations, Sales, and Customer Service to resolve billing disputes.
• Process write-offs, credit memos, and billing adjustments.
• Support AR reporting for aging trends and account status.
• Apply customer payments and reconcile cash receipts to open invoices.

Required qualifications

• 3+ years of experience in B2B collections, accounts receivable, or credit and collections.
• Demonstrated success collecting on past-due commercial accounts.
• Experience working with ERP systems.
• Intermediate to advanced Excel skills (VLOOKUP/XLOOKUP, PivotTables, filtering, formulas).
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage a high volume of accounts across multiple entities and markets.

Nice to have

• Experience with Sage Intacct, including AR, billing, cash application, and collections reporting.
• Background in commercial cleaning, facilities services, or franchise operations.
• Experience in a private equity-backed or high-growth environment.
• Knowledge of credit risk, bad debt reserves, write-off processes, and collection best practices.
• Experience interpreting AR aging reports and using collection metrics to prioritize workload.

About the company

Empower Brands is a portfolio company of MidOcean Partners encompassing ten industry-leading brands across commercial and residential services. RBJK Marketing LLC is the largest regional sub-franchisor for JAN-PRO Cleaning & Disinfecting.