Patient Onboarding Associate (Marlton, NJ)

The role

The Patient Onboarding Associate serves as the first point of contact after enrollment. This person makes welcome calls, explains services, and schedules initial appointments with providers.

What you will do

• Place timely welcome calls to all newly enrolled patients to introduce Ennoble Care and explain available services.
• Schedule new patient appointments and ensure accurate entry of patient demographics, insurance, and visit details into the electronic medical record (EMR).
• Provide patients and caregivers with clear information about what to expect during their first visit and address any initial questions.
• Confirm appointment details with providers and coordinate with internal teams to ensure smooth onboarding.
• Document all patient interactions, scheduling details, and follow-up needs accurately and promptly.
• Identify and escalate urgent patient needs to clinical or operational staff as appropriate.
• Collaborate with intake, scheduling, and clinical teams to resolve onboarding or scheduling issues.
• Maintain a patient-centered approach by delivering compassionate, empathetic, and clear communication during every interaction.
• Support departmental goals by contributing positively as a team member and assisting with related scheduling tasks when needed.

Required qualifications

• Strong verbal communication and customer service skills, with comfort handling a high volume of patient calls.
• Compassionate, empathetic, and able to build trust quickly with new patients and families.
• Highly organized with the ability to multitask, prioritize, and manage patient onboarding efficiently.
• Ability to work effectively in a fast-paced environment while maintaining accuracy and attention to detail.
• Must successfully pass a background check and drug screen.

Nice to have

• Proficiency in using computers, including Microsoft Outlook, Microsoft Office programs, and EMR systems
• Previous experience in patient onboarding, scheduling, call center, or healthcare administration
• Knowledge of healthcare terminology and insurance basics

Benefits

• Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, a
• Paid Time Off
• Paid Office Holidays
• Paid Sick Time
• 401(k) with up to 3% company match
• Referral Program
• Payactiv: pay-on-demand

Before you apply

• Must successfully pass a background check and drug screen.
• Candidates must disclose any current or future need for employment-based immigration sponsorship before an offer of employment is extended.

About the company

Ennoble Care is a mobile primary care, palliative care, and hospice service provider. Clinicians go to the home of the patient to provide a continuum of care for those with chronic conditions and limited mobility.