Patient Care Coordinator (Waco, TX)

The role

The Care Coordinator supports patients through proactive care coordination and collaboration. This role involves managing patient communication, coordinating provider schedules, and maintaining documentation in the EMR.

What you will do

• Coordinate and manage patient care activities through the EMR system
• Support clinical workflows with referrals, laboratory orders, and medication refills
• Coordinate durable medical equipment (DME)
• Maintain communication with patients, providers, families, and interdisciplinary teams
• Document all patient interactions accurately
• Communicate changes in condition or urgent matters to clinical team members
• Manage multiple priorities in a fast-paced environment

Required qualifications

• Legally authorized to work in the United States of America
• Active Medical Assistant (MA/CMA) certification or comparable clinical credential
• At least one year of clinical experience
• Knowledge of healthcare terminology, diagnoses, medications, patient care coordination principles, and clinical workflows
• Comfortable spending a significant portion of the day on the phone
• Professionalism, compassion, empathy, and exceptional customer service
• Strong organizational, documentation, and time-management skills
• Professional communication skills across phone, email, Microsoft Teams, and in-person
• Proficient in Microsoft Office applications
• Ability to adapt to change and work collaboratively

Nice to have

• Experience supporting providers, coordinating patient care, and/or working in a medical office/family practice setting

Benefits

• Medical, Dental, Vision
• Life Insurance
• Short Term and Long Term Disability
• Flexible Spending Accounts for Medical and Dependent Care
• Accident, Critical Illness, and Hospital Indemnity
• Paid Time Off
• Seven company-paid holidays annually
• Paid Sick Time
• 401(k) with up to 3% company match
• Referral Program
• Payactiv pay-on-demand

Before you apply

• Must successfully complete a background check
• Candidates must disclose any current or future need for employment-based immigration sponsorship

About the company

Ennoble Care is a mobile primary care, palliative care, and hospice service provider. Clinicians go to the homes of patients to provide a continuum of care for those with chronic conditions and limited mobility.