Patient Care Coordinator (Reston, VA)

The role

The Patient Care Coordinator manages individual care providers, including scheduling and support for caregivers and families. They work with clinicians, staff, and patients to reach healthcare goals and ensure high quality care services.

What you will do

• Complete individualized patient care plans and perform care management and care coordination services using electronic medical record system
• Frequent contact with patients to provide care coordination, support, and manage compliance with care management programs
• Document all client communications accurately
• Communicate to and from Primary Care Clinician regarding patient emergent needs and life-threatening episodes
• Keep Team Supervisor informed of all issues pertinent to the care plan process
• Work with various cross-organizational areas to meet the needs of patients, family members, and partner facilities
• Use technology including secure email, telephone system, and electronic medical records
• Adhere to documentation protocols and best practices
• Demonstrate excellent customer service skills
• Support all members of the team in a productive and constructive manner

Required qualifications

• Must be comfortable with speaking on the phone for large amounts of the day
• Must be compassionate and empathetic towards patients
• Ability to take accurate notes to document each task in a timely manner
• Ability to multitask between different patients and workstreams
• Ability to thrive in a fast-paced environment
• Must be able to work full-time, Monday through Friday, 8:30am-5:00pm, on-site in Reston, Virginia
• Must be proficient in using a computer, including Outlook and other Microsoft Office programs
• Knowledge of basic healthcare terms, conditions, roles, and basic care principles
• Must be able to pass a drug screen
• Must be able to pass a background check
• Have a positive attitude
• Adapt positively to change, be a team player, and be willing to learn new skills on a continuous basis

Benefits

• Medical, Dental, Vision
• Life Insurance
• Short Term and Long Term Disability
• Flexible Spending Accounts for Medical and Dependent Care
• Accident, Critical Illness, and Hospital Indemnity
• Paid Time Off
• Paid Office Holidays
• Paid Sick Time
• 401(k) with up to 3% company match
• Referral Program
• Payactiv: pay-on-demand

Before you apply

• Candidates must disclose any current or future need for employment-based immigration sponsorship before an offer of employment is extended
• Must be able to pass a drug screen
• Must be able to pass a background check

About the company

Ennoble Care is a mobile primary care, palliative care, and hospice service provider. Their clinicians go to the home of the patient to provide a continuum of care for those with chronic conditions and limited mobility.