Department Manager - B2B Collections (Hybrid)

The role

You will lead the daily functions of the Small Business collections team focusing on early, mid and late stage collections. You will execute operational strategies, identify process improvements, and drive team efficiency and effectiveness.

What you will do

• Manage Collections Operations inclusive of Supervisors, Leads and representatives
• Partner with complimentary departments to oversee development, deployment and ongoing validation of evolving collections strategies
• Planning and strategy execution of teams by setting goals and prioritizing objectives and results
• Identify process improvements and procedural challenges and recommending appropriate solutions
• Increase the representatives productivity through best practices and coaching
• Build strong relationships and understand the needs of business partners
• Balance collections with a merchant-centric approach
• Conduct one-on-one meetings, coaching sessions, and performance reviews
• Perform additional functions as assigned by direct manager

Required qualifications

• 7+ years of leadership experience in Consumer and/or B2B Collections inclusive of multi-layer leadership and large collection agent networks (remote/hybrid/75+ headcount)
• Experience in fintech, digital lending, or a customer-oriented bank
• Expertise in building strong relationships with internal and external business partners
• Ability to quickly resolve problems and adapt to changes with ease
• Experience making data driven decisions
• Familiarity with the US regulatory landscape for commercial and consumer collections (FDCPA, state-level rules)

Nice to have

• Passionate about AI and how to incorporate these technologies to better serve and support borrowers

Benefits

• Health, dental, and vision insurance including mental health benefits
• 401(k) matching plus a roth option (U.S. Based employees only)
• PTO & paid holidays off
• Sabbatical program (for eligible roles)
• Summer hours (for eligible roles)
• Paid parental leave
• DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
• Employee recognition and rewards program
• Charitable matching and a paid volunteer day

Before you apply

• Must be eligible to work in the United States
• Not able to sponsor visas or take over sponsorship at this time

About the company

Enova International is a leading financial technology company that provides online financial services through its AI and machine learning-powered Colossus platform. The company serves non-prime consumers and businesses while offering technology and services to traditional banks.