Business Operations Associate - CashNet USA

The role

You will monitor and supervise a diverse product portfolio and execute customer remediations. You will collaborate cross-functionally to align business and compliance needs and identify customer incidents.

What you will do

• Scope, plan, and execute end to end customer remediations
• Take full ownership of the issue management lifecycle
• Identify production or compliance exceptions and resolve or escalate them
• Gain expertise in product offerings, brand, state compliance matrix, transactional logic, and funding/payment processes
• Create and manage processes and monitoring systems for compliance
• Analyze customer complaint data to identify trends and support process improvements
• Assist with ad hoc data requests related to external and third-party business audits

Required qualifications

• Bachelor's degree in Business, Finance, Economics, Engineering or a related field
• 5+ years of project management experience executing initiatives from start to finish
• 3+ years resolving audit findings and operational issues by integrating federal and state regulations into corrective action plans, updated policies, and system improvements
• Familiarity with SQL and Excel
• Strong analytical and problem-solving abilities
• Ability to collaborate effectively in both team and independent settings
• Excellent written and verbal communication skills

Nice to have

• Familiarity with tools such as Microstrategy, Grafana, and other monitoring dashboards

Benefits

• Health, dental, and vision insurance including mental health benefits
• 401(k) matching plus a roth option
• PTO & paid holidays off
• Sabbatical program (for eligible roles)
• Summer hours (for eligible roles)
• Paid parental leave
• DEI groups
• Employee recognition and rewards program
• Charitable matching and a paid volunteer day

Before you apply

• Must be eligible to work in the United States
• Not able to sponsor visas or take over sponsorship at this time

About the company

Enova International is a financial technology company providing online financial services through its Colossus platform. The company serves non-prime consumers and businesses while offering technology to traditional banks.