Small Business Collections Representative (Hybrid)

The role

A Collections Representative provides small businesses with payment options to fulfill financial obligations. You will handle inbound and outbound calls to ensure positive interactions with customers encountering hardship.

What you will do

• Handle inbound and outbounds calls to customers regarding overdue payments
• Find solutions for customers who are past due on their account to get them back up to date
• Follow up with customers via email and answer any questions that they may have
• Maintain accurate, up-to-date information of customer interactions
• Move existing customers through various stages of delinquency to bring loans to a current status
• Follow all collection laws and legal practice

Required qualifications

• Strong verbal communication and negotiation skills
• Aptitude to express empathy and patience while discussing sensitive issues
• Ability to balance multiple priorities, independently problem solve, and effectively handle changing situations
• The drive to exceed your goals in a fast-paced, metric driven environment
• Computer proficiency and accurate data entry skills
• Knowledge of FDCPA and FCRA practices

Nice to have

• Prior experience using Salesforce

Benefits

• Health, dental, and vision insurance including mental health benefits
• 401(k) matching plus a roth option (U.S. Based employees only)
• PTO & paid holidays off
• Sabbatical program (for eligible roles)
• Summer hours (for eligible roles)
• Paid parental leave
• DEI groups
• Employee recognition and rewards program
• Charitable matching and a paid volunteer day

Before you apply

• Must be eligible to work in the United States
• Not able to sponsor visas or take over sponsorship at this time

About the company

Enova International is a financial technology company that provides online financial services through its Colossus platform. The company serves non-prime consumers and businesses while offering technology to traditional banks.