CE and Power Platform Functional Consultant

The role

You will design, implement, and optimize Dynamics 365 Customer Engagement solutions and Microsoft Power Platform tools. You will act as a trusted advisor to clients to translate business needs into effective solutions.

What you will do

• Work with client stakeholders to translate business needs into Dynamics 365 solutions
• Provide guidance on best practices for Dynamics 365 CE and Power Platform
• Support solution design and alignment with client business objectives
• Implement and configure Dynamics 365 Sales, Field Service, Customer Service, and Customer Insights - Journeys
• Design and implement Power Platform solutions including Power Apps and Power Automate
• Design and support integrations between Dynamics 365 and other enterprise systems
• Participate in requirements gathering, configuration, testing, deployment, and post-go-live support
• Troubleshoot and resolve functional or technical issues
• Collaborate with solution architects, developers, and project managers
• Support pre-sales activities such as solution discussions and demonstrations

Required qualifications

• Strong experience implementing Microsoft Dynamics 365 Sales and Field Service
• Hands-on experience with Dynamics 365 Customer Insights - Journeys and Customer Service
• Experience building solutions with Power Apps and Power Automate
• Strong understanding of CRM processes, automation, and customer engagement solutions
• Experience with data migration, integrations, and system configuration within the Dynamics ecosystem
• Ability to work independently in a client-facing consulting role
• Strong problem-solving and analytical skills
• Excellent communication and stakeholder engagement skills
• Ability to work effectively with distributed teams and international colleagues
• Comfortable interacting directly with business stakeholders and technical teams
• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience

Nice to have

• Experience implementing Power Pages and/or Copilot Agents
• Microsoft certifications related to Dynamics 365 or Power Platform
• Experience with Dynamics 365 Customer Service
• Experience with Power BI or Dynamics 365 Business Central
• Experience with Copilot or AI capabilities within the Microsoft ecosystem
• Experience with D365 on-premise to online migrations
• Previous involvement in pre-sales or solutioning activities
• Active U.S. security clearance (or ability to obtain one)

Benefits

• Health insurance
• Wellness programs
• Mental health resources
• Flexible working hours
• Remote work options
• Access to training programs and workshops
• Reimbursement for certifications and courses
• Unlimited paid time off (PTO) covering vacation, sick leave, holidays, and personal days
• Team member recognition programs

Before you apply

• Predictive Index Assessment

About the company

Enavate is a US-based IT company and a Microsoft Gold Partner that delivers tailored business solutions to help SMB organizations transform operations.