Senior Salesforce - Comm Cloud Resources

About the job

Job Title: Senior Salesforce Key Skills: Salesforce, Salesforce Service Cloud, Apex, Copado Location: Brazil Mode: Remote We at Coforge are hiring Senior Salesforce with the following skill set. Key Responsibilities - Design, implement, and deliver scalable Salesforce Service Cloud and Communications Cloud solutions that support customer service, digital engagement, and service operations. - Configure and optimize Case Management, Omni-Channel Routing, Digital Engagement (Chat/Messaging), Knowledge, and Agent Workspace to improve customer experience and operational efficiency. - Leverage Salesforce Communications Cloud capabilities, including the Industry Data Model, Enterprise Product…