QA Analyst

About the job

QA Analyst Important Information Location: BGC, taguig Experience: at 5 years relative experience Work Mode: Hybrid set up | 2x onsite per week The QA Analyst is responsible for leading quality assurance activities for customer experience changes across Zendesk, ADA, and Hotline channels. The role ensures that process changes, workflow updates, automations, and related customer support enhancements are tested thoroughly and deployed with minimal defects, operational risk, and customer impact. This role is expected to act independently to drive end-to-end QA activities, partner with cross-functional stakeholders, identify risks early, and recommend practical quality improvements that…