Customer Service Retention & Sales Representative

About the job

- Position: Call Center Agent – Customer Service Retention & Sales Representative - Experience Required: 4+ years - English Level: Advanced English (mandatory) - Work Modality: On-site (Mexico City), full-time - Schedule: Monday to Saturday - Start: 6:00am - Location: Av. Reforma #342, Mexico City Job Summary The Customer Service Retention & Sales Representative is responsible for delivering exceptional customer experiences while proactively identifying opportunities to retain customers and promote additional products or services. This role blends customer service, problem-solving, retention expertise, and sales-driven engagement to ensure every interaction results in a positive customer…