Support Team Lead

About the job

Delivery & Service Assurance Lead Customer Operations — SPEC-Ops (SRE & Platform Engineering) Role Summary The Delivery & Service Assurance Lead runs the day-to-day rhythm of the SPE Customer Operations team, assuring the team hits its delivery and SLA commitments. Delivery cadence and SLA performance are treated as one job: the cadence exists to move the SLA numbers. This role owns the team's 24/7 service picture and works standard US business hours; it doesn't carry on-call duty itself but runs the schedule and handoffs that keep coverage solid across regions. Facilitation & Delivery Cadence ● Runs team ceremonies — standups, planning, reviews, and retrospectives — scheduled during US…