Senior Application Support Specialist

About the job

Job Title: Senior Application Support Specialist Key Skills: Application Support, SaaS Support, Technical Troubleshooting, Zendesk, Intercom, Web & Mobile Applications, Customer Support, Incident Escalation Experience: 3+ YOE. Location: Colombia Mode: Remote We at Coforge are hiring Senior Application Support Specialist (#14816-4-5) with the following skill set. Key Responsibilities - Provide technical customer support through live chat and ticketing platforms, troubleshooting product, authentication, permissions, connectivity, browser, mobile, and application-performance issues. - Independently own customer cases from initial contact through resolution, reproducing issues, gathering…