IT Infrastructure & Operations Manager

The role

The IT Infrastructure & Operations Manager works with the IT team to focus on technical issues, provide solutions, and implement new infrastructure. This role manages the day-to-day operation, availability, and performance of the organization's IT infrastructure and operational services.

What you will do

• Manage the day-to-day operation, availability, and performance of the organization's IT infrastructure and operational services.
• Lead and develop the IT Operations team.
• Administer and maintain enterprise infrastructure including networking, servers, storage, cloud services, endpoint management, identity platforms, and collaboration technologies.
• Oversee the administration, lifecycle management, and operational support of core SaaS platforms and IT systems.
• Plan and execute infrastructure upgrades, technology refreshes, and operational improvement initiatives.
• Manage enterprise backup, disaster recovery, and business continuity capabilities.
• Partner with the Information Security team to implement security best practices, vulnerability remediation, endpoint protection, and compliance requirements.
• Oversee IT operations including incidents, service requests, and changes.
• Develop and maintain infrastructure documentation, operational procedures, system inventories, and technical standards.
• Build and maintain relationships with technology vendors, managed service providers, and implementation partners.

Required qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field or equivalent combination of education and relevant experience.
• 5+ years of experience in Operations, Cybersecurity Engineering, DevOps, or related roles.
• 3+ years of experience leading or supervising an IT operations, infrastructure, or service delivery team.
• Experience with IT service management (ITSM) processes, including Incident, Problem, Change, and Request Management.
• Experience with automation or scripting using Python, PowerShell, Bash, or similar languages.
• Critical Thinker
• Work in a fast-paced environment
• Solve complex problems
• Strategies and scale ideas and solutions
• Trustworthy and reliable
• Self-Starter and ability to work independently
• Ability to work with technical and non-technical staff

Nice to have

• Relevant industry certifications such as Microsoft, Cisco, CompTIA, ITIL, VMware, Azure, or AWS
• Familiarity with ITIL principles
• Familiarity securing or governing AI tools and platforms

Benefits

• Fast-paced, entrepreneurial culture focused on innovation
• Flexible, autonomous work environment
• Culture of respect, learning, and excellence
• Experienced, highly talented experts as team peers
• Growth and travel opportunities

About the company

Endeavour is a self-sustaining incubation platform for innovation within a larger ecosystem focused on sustainable infrastructure. It provides resources to take advanced technologies from ideation through development to launch.