Endorlabs
Technical Success Architect
Bengaluru, India. Posted 15 months ago
The role
You will serve as the primary technical point of contact for customers across pre-sales and post-sales engagements. You will design security solutions, troubleshoot complex technical issues, and collaborate with Engineering and Product teams to improve the product.
What you will do
- Serve as the primary technical point of contact for customers.
- Design and customize security solutions to fit complex customer environments.
- Troubleshoot complex technical issues using software engineering, application security, and DevOps expertise.
- Build strong relationships with customers from startups to global enterprises.
- Collaborate with Engineering and Product teams to translate customer feedback into product improvements.
- Help customers adopt secure software development practices.
- Lead technical integration projects and provide strategic technical guidance.
Required qualifications
- 8+ years of overall experience in a technical domain.
- At least 4+ years of hands-on experience in software development, application security, or DevOps.
- Strong knowledge of CI/CD, with experience designing, implementing, or managing workflows to ship and secure code.
- Strong understanding of programming languages, application security principles, and secure software development practices.
- Experience designing custom technical solutions and working directly with customers in Customer Success, Professional Services, Technical Account Management, Technical Support, or similar roles.
- Strong troubleshooting and problem-solving skills.
- Customer-first mindset with experience building secure and scalable technical solutions.
- Excellent communication skills to explain complex technical concepts to technical and non-technical audiences.
- Proactive approach to identifying customer needs and developing strategic solutions.
About the company
Endor Labs is a company securing AI coding through its AURI platform. The company has raised $163M and serves customers including OpenAI, SpaceX, and DoorDash.