Technical Success Architect

The role

You will own strategic, high-ARR accounts as a senior relationship owner and trusted advisor. You will align the platform to enterprise security and business outcomes while orchestrating workstreams across security and engineering teams.

What you will do

• Own a defined, high-ARR book of business to drive adoption, retention, and expansion
• Build multi-threaded relationships across security, engineering, and executive stakeholders
• Orchestrate cross-functional internal teams to translate customer goals into value narratives
• Run structured business reviews and analyze adoption trends to quantify value
• Create and manage account plans covering the entire customer journey
• Assist customers with rollout plans, security policies, and integrated SDLC processes
• Guide and train customers in using the Endor Labs Platform
• Identify and mitigate technical, organizational, and relationship risk
• Coordinate responses to escalations with Support, Product, Sales, and Professional Services
• Provide high-end consulting on AppSec strategy and program maturity

Required qualifications

• 8+ years in customer success, account management, or consulting roles managing enterprise, high-ARR accounts
• Strong technical foundation in application security, software supply chain, CI/CD, and modern engineering practices
• Ability to build trust and influence at the VP/C-level
• Track record of building account plans and coordinating multi-workstream initiatives
• Ability to analyze adoption and usage data
• Ability to translate technical detail into business language and business priorities into technical direction
• Comfortable using AI agents and tools such as Claude

About the company

Endor Labs is a company building a platform to secure AI-generated code. Their customers include OpenAI, SpaceX, DoorDash, Dropbox, Atlassian, MongoDB, Snowflake, Robinhood and Peloton.